Single Contact Point For Your Patients The answering service and nurse triage are linked to provide an integrated service that supports your physician practice. Establish a single point of contact for your patients through your very own office phones. The only phone number they'll need to remember is yours!

 Sound Medical Advice Trained nurses using the nationally recognized medical protocols of Dr. Barton Schmitt and Dr. David Thompson guide callers according to your instructions.

 Supplementary Health Information MedDial will provide you with access to a library of recorded health topics, to supplement information you give to your patients. You will be able to hand out cards to your patients with the direct number to our Health Information Library and the topic numbers that are appropriate for the particular patient.

 Save Your Patients Time and Money If your patients do not know where to turn in the middle of the night, chances are they will go to an Emergency Room or Urgent Care Facility. By having patients call your office number at any hour, you can redirect them away from inappropriate ER visits to treatment under to your care.

 Flexibility Experienced administrators and clinical professionals work with you to create a system that works for you. You can have as many or as few calls as would like routed through us.

 Reporting A printed 1-2 page encounter report awaits you when you arrive at the office in the morning. The report documents the entire process, including a verbatim record of the original complaint. You will know any advice given to your patients, so that you can follow up later. Additionally, monthly reports summarize all callers who utilized the triage service.

 Custom Services Available    - Tailored studies collecting data to uncover trends and profile caller activity.
    - Outbound calling capability to support utilization review and management.
    - Appointment Reminders
    - Health Risk Assessments
    - Disease Management Programs

 Quality Assurance The MedDial program consistently records over 95% patient and physician satisfaction!